Support

Support

Need help with CoachSays? You’re in the right place.

Contact Support

• Support email: support@coachsays.co 

• Privacy & data requests: privacy@coachsays.co

• Typical response time: within 1–2 business days

• Business hours: Mon–Fri, 09:00–17:00 (SAST)

If you contact us, please include:

• The phone number you use with CoachSays

• A short description of the issue

• The date/time it happened

• Screenshots (if helpful)

Quick Fixes

I’m not receiving replies

• Confirm you’re messaging the same number/account you originally used.

• Check your internet connection.

• Make sure CoachSays isn’t blocked/muted in your messaging app.

• Send a simple message like “Hi” to restart the conversation.

• If it still doesn’t work, email support with your phone number and the approximate time you last tried.

My connected fitness data isn’t updating

• Data sync can take some time after an activity is uploaded.

• Check that your fitness account is still connected and authorized.

• If you recently changed permissions, try disconnecting and reconnecting.

• If needed, we can help you verify the connection—email support.

I want to stop messages

• Message “STOP” (or your preferred opt-out keyword) to pause service messages.

• You can also email support and we’ll help disable your account.

Accounts and Data

What data CoachSays stores

CoachSays stores:

• Your phone number

• Your chat history (messages you send and messages we send)

• Authorized fitness data from a connected fitness account (if you connect one)

Request a copy of your data

Email privacy@coachsays.co with:

• Your phone number

• “Data access request” in the subject line

Request deletion

Email privacy@coachsays.co with:

• Your phone number

• “Delete my data” in the subject line

We’ll confirm once the deletion is completed, subject to any legal/security retention requirements.

Safety note

CoachSays provides general coaching support and information. It’s not medical advice and not intended for emergencies. If you’re experiencing a medical emergency, contact local emergency services.